Terms and Conditions

Last updated: 5 September 2026

These Terms and Conditions apply when you use the Kiwivelo website or purchase products or services from Kiwivelo. By placing an order with us, you agree to these terms.

In these terms, “Kiwivelo”, “we”, “our” and “us” mean Kiwivelo. “You” and “your” mean the customer or website user.

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand law.

1. Prices and currency

All prices shown on our website are in New Zealand dollars and include Goods and Services Tax (GST), unless clearly stated otherwise.

Any delivery charges or other applicable fees will be shown before you complete your order.

We currently sell and deliver within New Zealand only. The website does not offer customers the ability to select another currency.

2. Product information

We make every reasonable effort to ensure product descriptions, specifications, images, prices and availability are accurate.

Colours and product appearance may vary slightly depending on your screen, photography, lighting or manufacturer updates. Manufacturers may also make minor specification changes without notice. If a material specification changes after you order, we will contact you before proceeding.

If information has been displayed incorrectly, we may correct it and contact you to confirm whether you would like to proceed with the corrected order. If you do not wish to proceed, we will cancel the affected item and provide a full refund.

3. Product availability

Products may be held at our store, available from a New Zealand supplier or subject to special-order availability.

Supplier availability is not the same as stock physically held at Kiwivelo. Products sourced from a supplier may require additional processing time. Any estimated timeframe displayed on the website is a guide and is not a guaranteed delivery date.

Stock levels can change before an order is processed. If a product becomes unavailable after you place an order, we will contact you to discuss an alternative, revised timeframe or full refund.

4. Orders

Placing an order through our website is an offer to purchase the selected products.

You will receive an automated order confirmation after checkout. This confirms that we have received your order but does not necessarily mean the order has been accepted or that all products are available.

An order is accepted when we confirm that it is being processed, arrange the product from our store or supplier, or dispatch it.

We may decline or cancel an order where:

• The product is unavailable.
• The price or product information contains a genuine error.
• We cannot verify or authorise payment.
• We reasonably suspect fraud or unauthorised activity.
• We cannot deliver the order to the supplied address.
• The order breaches these terms or any applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product.

5. Payment

You may pay using the payment methods displayed at checkout at the time of purchase.

Payment must be successfully authorised before an order can be processed. Some payment methods may be provided by third-party payment or finance providers and may be subject to their own terms, approval criteria and fees.

Kiwivelo does not directly store your complete card details. Payments are processed through Shopify and the applicable secure payment provider.

6. Finance purchases

Where a finance or instalment payment option is available, approval is subject to the finance provider’s criteria and terms.

Any finance agreement is between you and the relevant finance provider. Returns, cancellations and refunds for financed purchases may also need to be processed through that provider.

Nothing in this section limits your rights under New Zealand consumer law.

7. Shipping and delivery

We currently ship to addresses within New Zealand only.

Shipping charges, delivery options and estimated timeframes are set out in our Shipping and Delivery Policy and at checkout.

Delivery timeframes are estimates and can be affected by supplier availability, courier delays, rural delivery requirements, public holidays, weather and other circumstances outside our reasonable control.

Please ensure your delivery address and contact details are correct before submitting your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If we arrange delivery, we remain responsible for ensuring the products arrive within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time and in acceptable condition, as required by New Zealand consumer law.

Please contact us promptly if an order is missing, arrives damaged or contains an incorrect product.

8. Click and collect

Where click and collect is available, please wait until we confirm that your order is ready before visiting the store.

An order confirmation does not mean the product is ready for collection. Products sourced from a supplier will require additional processing time.

We may ask for your order confirmation and suitable identification when you collect your order.

9. Cancelling or changing an order

If you need to change or cancel an order, contact us as soon as possible.

You cannot cancel or change an order through your customer account. We cannot guarantee that an order can be changed or cancelled once it has been processed, ordered from a supplier, assembled, customised or dispatched.

Special-order, customised, built-to-order or specifically sourced products may not be cancellable once we have committed to the supplier or started work. We will explain any applicable conditions before confirming the order where reasonably practicable.

This section does not limit your rights where a product or service does not meet the guarantees required by New Zealand law.

10. Returns and change of mind

Our change-of-mind return requirements are set out in our Returns Policy.

We are not legally required to provide a refund or exchange simply because you have changed your mind. Any change-of-mind return we accept is subject to the conditions in our Returns Policy.

Products must not be returned without first contacting Kiwivelo and receiving return instructions. Returns cannot be requested or authorised through your customer account.

Change-of-mind conditions do not limit your rights where a product is faulty, damaged, incorrectly described or otherwise fails to meet the Consumer Guarantees Act.

11. Faulty products and consumer guarantees

Our products and services come with the guarantees provided by the Consumer Guarantees Act 1993.

Goods supplied for personal or household use must be of acceptable quality, fit for their intended purpose, match their description and comply with other applicable legal guarantees. Services must be carried out with reasonable care and skill and comply with the applicable legal guarantees.

If a product or service does not meet these guarantees, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and the seriousness of the failure.

Manufacturer warranties are additional to, and do not replace, your rights under the Consumer Guarantees Act.

Damage caused by misuse, crashes, incorrect installation, unauthorised modifications, failure to follow care instructions, normal wear and tear or inadequate maintenance may not constitute a product failure under the Consumer Guarantees Act.

Please contact us if you believe a product is faulty. We may need to inspect the product and may ask for proof of purchase, photographs or other relevant information so we can assess the issue.

12. Business purchases

If you purchase products or services for business purposes, as defined by the Consumer Guarantees Act, we may agree with you in writing that the Consumer Guarantees Act does not apply, where it is fair and reasonable for us to do so.

Unless such an agreement has been made in writing, your applicable statutory rights remain unchanged.

13. Bicycle assembly, setup and safe use

Some bicycles and cycling products require professional assembly, installation, adjustment or regular maintenance.

You are responsible for using products appropriately, following manufacturer instructions and ensuring that bicycles and safety-critical components are correctly assembled and maintained.

If a bicycle is delivered partly assembled, you must complete the required setup correctly before riding it. If you are unsure, we strongly recommend having the bicycle checked by a qualified bicycle mechanic.

Always inspect your bicycle before riding and stop using any product that appears damaged, unsafe or incorrectly fitted.

Nothing in this section excludes Kiwivelo’s responsibility for products or services that fail to comply with applicable New Zealand law.

14. Promotions and discount codes

Promotions, sale prices and discount codes may be subject to additional conditions displayed with the offer.

Unless stated otherwise:

• Promotions are available for a limited time and while stock lasts.
• Discount codes cannot be exchanged for cash.
• Only one discount code may be used per order.
• Discounts may exclude selected products, brands, services, special orders or already-discounted products.
• A promotion cannot be applied retrospectively to a completed order.

We may amend or withdraw a promotion where reasonably necessary, including where there has been an error, misuse or circumstances outside our reasonable control. This does not affect orders we have already accepted unless there has been a genuine pricing or technical error.

15. Gift cards and store credits

Gift cards and store credits are subject to any conditions displayed when they are issued.

Gift cards cannot be exchanged for cash except where required by law. If an order paid partly or fully using a gift card is refunded, the applicable amount may be returned to the original gift card or issued as store credit, unless New Zealand law requires another form of refund.

16. Website availability and external links

We aim to keep our website available and accurate, but we do not guarantee that access will always be uninterrupted or error-free.

The website may contain links to third-party websites. These links are provided for convenience, and Kiwivelo is not responsible for the content, availability, security or privacy practices of third-party websites.

17. Intellectual property

The content on this website, including text, graphics, logos, photographs, videos and website design, is owned by or licensed to Kiwivelo unless stated otherwise.

You may view and use the website for personal shopping and information purposes. You must not reproduce, distribute, modify or commercially use our content without permission, except where permitted by law.

18. Privacy

We collect, use, store and disclose personal information in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

Please refer to our Privacy Policy for information about what we collect, why we collect it, how it may be shared and how you can request access to or correction of your personal information.

Shopify and other service providers may process information on our behalf to operate the website, process payments, prevent fraud, fulfil orders and provide related services.

19. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Consumer Guarantees Act and Fair Trading Act.

To the extent permitted by law, Kiwivelo will not be responsible for indirect or consequential loss that was not reasonably foreseeable when you entered into the transaction.

Where products or services are acquired for business purposes and the Consumer Guarantees Act has been validly excluded by written agreement, Kiwivelo’s liability will be limited to the amount paid for the affected product or service, to the extent permitted by law.

20. Events outside our control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, such as natural disasters, severe weather, transport disruptions, supplier interruptions, industrial action, government restrictions or failures of essential systems.

If such an event materially affects your order, we will contact you and work with you to arrange a reasonable solution. Your rights under applicable consumer law remain unchanged.

21. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on our website when you place an order will normally apply to that order.

Any changes will take effect when the updated terms are published and will not retrospectively remove rights you already have.

22. Governing law

These Terms and Conditions are governed by New Zealand law.

Any dispute will be subject to the jurisdiction of the New Zealand courts, although you may also have the right to use the Disputes Tribunal or another applicable dispute-resolution process.

23. Contact us

If you have questions about these terms, an order, delivery, return or product issue, please contact Kiwivelo:

Email: sales@kiwivelo.co.nz
Website: www.kiwivelo.co.nz

Please include your order number where applicable so we can assist you pro