Shipping & Delivery Policy
Shipping Costs
Freight Free on orders over $200*
$10 for orders under $200
This Shipping & Delivery Policy applies to all orders placed through kiwivelo.co.nz.
*Bulky Item Rates
- Oversize Freight North $100
- Oversize Freight South $175
- Smart trainers $25
Shipping Locations
We ship to addresses within New Zealand.
Order Processing
Orders are typically processed within 1–2 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Estimated delivery times are provided at checkout and are indicative only.
Delivery timeframes may vary due to:
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Courier delays
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Weather events
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Rural delivery locations
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Supplier or logistics disruptions
Kiwivelo does not guarantee delivery times and is not responsible for delays outside our control.
Risk & Ownership
Risk of loss or damage passes to the customer once goods are delivered to the nominated delivery address.
Ownership of goods passes once full payment has been received.
Address Accuracy
Customers are responsible for providing accurate delivery details at checkout.
Kiwivelo is not responsible for delays, loss, or additional costs resulting from incorrect or incomplete address information.
Failed or Returned Deliveries
If an order is returned to us due to:
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Incorrect address details
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Failure to collect from a courier depot
We may contact you to arrange re-delivery. Additional shipping charges may apply.
Shipping Issues & Damaged Items
If your order arrives damaged or incomplete, please contact sales@kiwivelo.co.nz as soon as possible with photos and order details so we can assist.
Returns & Shipping Costs
Shipping charges are non-refundable, except where required by law or where goods are faulty under the Consumer Guarantees Act.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Contact Us
For shipping enquiries, contact:
Email: sales@kiwivelo.co.nz
Phone: 09 489 5494