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Terms & Conditions

These Terms and Conditions govern your use of the kiwivelo.co.nz service and website. By visiting the kiwivelo.co.nz website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

When you place an order via our website (kiwivelo.co.nz) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. kiwivelo.co.nz shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our for details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Kiwivelo.co.nz cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. kiwivelo.co.nz cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Returns Policy

Kiwivelo.co.nz offers a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Kiwivelo.co.nz has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just email us with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Payment

Payment over the Internet can be made via our secure check out pages using Visa, Mastercard and PayPal. Card charges will appear on your statement as "kiwivelo.co.nz".

All prices are quoted in New Zealand Dollars ($NZD) and exclude Goods and Services Tax (GST) at current New Zealand rates unless country currency is changed in currency selector, available on every product page. It may be necessary to adjust prices in the event of an increase in GST rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Please note the price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

If there is an error in pricing online, in a product description, name or product image, Kiwivelo online reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid refunded. Kiwivelo will not process any orders where there are pricing errors.

If your delivery address is outside of New Zealand, you may be required to pay import duties and taxes when your kiwivelo.co.nz order reaches your country. These and any additional charges for customs clearance are your responsibility.

Governed Law

kiwivelo.co.nz Terms and Conditions shall be governed by and construed in accordance with New Zealand Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

Cancellations

Orders may be cancelled at any time before they are despatched, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy.

Returns

You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the returns link of your intention to return your item(s) by following the steps provided.  For full return guidelines please see our returns policy.

Reviews and Comments

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the kiwivelo.co.nz website.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights.

Privacy, Copyright and Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from kiwivelo.co.nz.

kiwivelo.co.nz maintains a strict privacy policy in full accordance with the Data Protection Act 1998.

We expect you to maintain the confidentiality of your username and password for your Kiwivelo.co.nz account.

All content included in this site, text and graphics (including copyright), is owned and controlled by kiwivelo.co.nz Ltd. In accessing the kiwivelo.co.nz web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Kiwivelo.co.nz pages for any other purpose whatsoever, in any medium, without the prior written permission of kiwivelo.co.nz.

Privacy Policy

As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access. We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details

This information is already stored on our internal systems and our website simply verifies you as a customer of kiwivelo.co.nz. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us.

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the kiwivelo.co.nz website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

When you place an order we need to know your name, email address, delivery address, credit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent

By submitting information to kiwivelo.co.nz you consent to the collection and use of this information by kiwivelo.co.nz and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Please note that for your security we may ask for identification on credit card purchases for high value transactions.

Improving Our Service

Kiwivelo.co.nz does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Kiwivelo.co.nz. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Cookies

Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.

International Privacy

The above privacy statement may not be applicable in all countries of Kiwivelo.co.nz visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Copyright

Unless otherwise stated, all rights, including copyright, in the content of these kiwivelo.co.nz web pages are owned and controlled for these purposes by Kiwivelo.co.nz.

In accessing Kiwivelo.co.nz web pages, you agree that you may only download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these kiwivelo.co.nz pages for any other purpose whatsoever, in any medium, without the prior written permission of Kiwivelo.co.nz.

Exceptions and Acknowledgments

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.          

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