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- Orders received before 3pm are normally dispatched the day they are ordered.
- The standard delivery time for products to be delivered New Zealand postal addresses (excluding bikes) is within 3 working days.
- All costs associated with delivery are calculated and added at the point of purchase in the shopping cart.
- Delivery costs are itemised in your account and can be viewed by logging into your account.
If your delivery requires further attention, please contact us on 0800 549 483
- We will happily refund or exchange any item purchased on kiwivelo.co.nz.
- We will credit full return postage costs up to $50.00, unless the item ordered is the wrong size or is deemed 'unsuitable'.
- Returned goods must be unused and supplied with their original packaging undamaged also.
- All returns must have a completed returns form enclosed.
- If you have paid with card, we will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds.
- Replacement products normally take 5 days to deliver - provided you have followed our returns procedure correctly.
- The status of your credit or return can be viewed by logging into your account.
For more assistance related to returned items, contact us on 0800 549 483