Welcome to Kiwivelo

Frequently Asked Questions

Here's a quick list of the most common questions our customers ask us from time to time.

  1. I want to return my purchase! What do I do?
  2. What do you charge for standard shipping an order?
  3. How long will it be before I receive my order?
  4. Do you ship to addresses outside New Zealand?
  5. Do you do back orders?
  6. Do you have a catalogue?
  7. Do you ship to PO boxes addresses?
  8. Is it safe to use my credit card on your site?
  9. How do I buy things from kiwivelo.co.nz?
  10. What are cookies? Do I need to enable cookies on my browser to shop at Kiwivelo.co.nz?

I want to return my purchase! What do I do?

If you are not 100% satisfied, you can return it for a refund within 12 months of purchase within the limitations of our returns policy

For information regarding the returns process - Please review our returns policy

If you need help or clarification on anything related to a return - drop us a line on 0800 549 483

Or email Returns Support

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What do you charge for standard shipping an order?

The cost of standard shipping is free if your order is over $99.00 NZD. Orders under $100.00 NZD will incur a $6.50 shipping and handling fee.

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How long will it be before I receive my order?

Most orders received before 3:30pm will be dispatched the same day for overnight delivery, you should receive your order within 2 business days,  (South Island addresses may take an additional business day to arrive). Please allow additional time for shipments to rural addresses.

For more details please view our shipping and delivery page .

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Do you ship to addresses outside New Zealand?

We will ship to most countries. The full list of countries we can deliver to is listed on our shipping and delivery page  - along with relevant shipping rates and delivery times.

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Do you do back orders?

Kiwivelo.co.nz does offer back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item or like to wait for the stock to arrive. Out of stock orders, will be cancelled unless a replacement item is requested or you are happy to wait for the goods to arrive.

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Do you have a catalogue?

 Our catalog lives right here on kiwivelo.co.nz. We do not provide a printed catalogue currently.

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Do you ship to PO boxes addresses?

Unfortunately, we are unable to ship to PO Boxes, please provide us with a physical address.

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Is it safe to use my credit card on your site?

Shopping at Kiwivelo.co.nz is safe. Our Safe Shopping Guarantee backs every credit card purchase you make at Kiwivelo.co.nz, and our site is protected by SSL encryption technology in and we use DPS secure gateway services.

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How do I buy things from Kiwivelo.co.nz?

Currently we can accept the following payment for purchases made at kiwivelo.co.nz. 

  • Visa, Mastercard, American Express Credit Cards.
  • Bank Transfer (Direct Credit)

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What are cookies? Do I need to enable cookies to shop at Kiwivelo.co.nz?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to make really enjoy shopping at kiwivelo.co.nz. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your kiwivelo.co.nz account information. If you share your computer with someone else and you do not want them to have access to your account information, make sure you have logged out out before wandering away from your computer.

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