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Welcome to Kiwivelo
Here's a quick list of the most common questions our customers ask us from time to time.
If you are not 100% satisfied, you can return it for a refund within 14 days of purchase within the limitations of our returns policy
For information regarding the returns process - Please
If you need help or clarification on anything related to a return - drop us a line on 0800 549 483
Or email friendly Returns Support
The cost of standard shipping is free if your order is over $99.99 NZD. Orders under $100.00 NZD will incur a $6.50 shipping and handling fee.
Most orders received before 3:30pm will be dispatched the same day for overnight delivery, you should receive your order within 2 business days, (South Island addresses may take an additional business day to arrive). Please allow additional time for shipments to rural addresses.
For more details please view our .
Unfortunately, we do not currently ship internationally. You can find shipping information on our - along with relevant shipping rates and delivery times.
Kiwivelo.co.nz does offer back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item or like to wait for the stock to arrive. Out of stock orders, will be cancelled unless a replacement item is requested or you are happy to wait for the goods to arrive.
Our catalogue lives right here on kiwivelo.co.nz. We do not provide a printed catalogue currently.
Unfortunately, we are unable to ship to PO Boxes, please provide us with a physical address.
Shopping at Kiwivelo.co.nz is safe. Our Safe Shopping Guarantee backs every credit card purchase you make at Kiwivelo.co.nz, and our site is protected by SSL encryption technology in and we use DPS secure gateway services.
Currently, we can accept the following payment for purchases made at kiwivelo.co.nz.
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